Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
We primarily ship via UPS and USPS to ensure fast and reliable delivery. Expedited and overnight shipping options are also available at checkout for eligible products.
Do You Ship Internationally?
Yes! We currently ship to select international destinations. Please note that international customers are responsible for any applicable duties, taxes, or import fees. For more information or custom quotes, contact us at orders@readyresq.com.
How Long Will It Take To Get My Package?
Orders within the continental U.S. typically arrive within 3–7 business days. Expedited shipping can arrive in as little as 1–2 business days. Orders placed before 2 PM ET are usually processed the same business day.
PAYMENT
What Payment Methods Are Accepted?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), as well as PayPal. Institutional and bulk buyers may request invoicing options by contacting our team.
Is Buying On-Line Safe?
Yes. Our site uses SSL encryption and secure payment gateways (including PayPal and Stripe) to protect your personal and payment information. We do not store your credit card details.
ORDER & RETURNS
How do I place an Order?
You can place an order directly on our website at www.readyresq.com. For bulk or custom orders, you can also email us at orders@readyresq.com.
How Can I Cancel Or Change My Order?
To request changes or cancellations, please email orders@readyresq.com as soon as possible. If your order hasn’t shipped yet, we’ll do our best to update or cancel it. Once shipped, standard return procedures apply.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track your orders, save shipping details, and access faster support.
How Do I Track My Order?
Once your order ships, you’ll receive a tracking link via email. You can also log into your Ready ResQ account to view your order status and tracking information.
How Can I Return a Product?
To start a return, email us at orders@readyresq.com with your order number and reason for return. Returns must be initiated within 30 days and meet our return policy criteria (unused, unopened, and in original packaging). Visit our Refund & Returns Policy for full details.