Effective Date: June 1, 2025
At Ready ResQ, your privacy and trust are important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website or purchase our life-saving products. By using our services, you consent to the terms of this policy.
Information We Collect
1. Personal Identifiable Information (PII)
We collect personal information when you:
- Place an order
- Create an account
- Submit a support inquiry
- Subscribe to emails or SMS notifications
This may include:
- Name
- Shipping/billing address
- Email address
- Mobile number (if provided)
- Payment details (processed securely by authorized providers)
- Order history
- IP address and device/browser details (via cookies)
2. Order & Transaction Data
To process your orders, we collect:
- Product information
- Order totals and delivery method
- Transaction confirmations
Note: We do not store full credit card numbers on our servers. All transactions are securely processed through authorized platforms.
3. Customer Support
If you contact us by email or through forms, we may retain communications to improve support and service quality.
4. Cookies & Analytics
Cookies help improve user experience by enabling features like:
- Saved shopping cart sessions
- Website usage tracking (e.g., time on page, pages viewed)
- Device and browser identification
- Referral tracking
You may disable cookies through your browser settings, though some site functionality may be affected.
How We Use Your Information
We use collected information to:
- Fulfill and manage orders
- Send updates and confirmations
- Provide customer support
- Improve website performance and product offerings
- Meet legal and regulatory requirements
- Communicate product safety updates
- Send promotional communications (only if you've opted in)
Information Handling
We do not sell or rent personal data. Your information is only used in ways necessary to operate our business. This includes authorized service providers (e.g., payment processors, fulfillment partners, support systems) strictly for operational purposes.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
If your data is required to comply with legal obligations (e.g., subpoenas, fraud prevention), we may disclose limited information to appropriate authorities.
How We Share Your Information (Compliance Statement):
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
Children’s Privacy
We do not knowingly collect personal data from individuals under 13. If we discover such data has been collected without verified parental consent, we will delete it promptly.
Data Security
We use industry-standard security practices including:
- SSL encryption
- Secure servers and storage
- Access restrictions to internal systems
While no online system is 100% secure, we strive to protect your data to the highest standards.
Your Rights & Choices
You may:
- View or update your account info
- Request deletion of your data
- Opt out of emails or SMS at any time
- Contact us for a copy of your stored data
We will respond to verified requests within 30 days.
International Users
Our services are based in the United States. If accessing our site from outside the U.S., your data may be processed in accordance with U.S. laws.
Customer Service
Questions or concerns about this Privacy Policy? Please reach out:
- Email: orders@readyresq.com
- Mailing Address:
ResQ Health Inc.,
276 Newport Rd, Suite 205,
New London, NH 03257
- Business Hours: Monday–Friday, 8:00 AM – 5:00 PM ET