Effective Date: June 1, 2025
These Terms & Conditions ("Terms") govern your access to and use of the Ready ResQ website, services, SMS program, and any products offered through our platform. By using our services or purchasing from our site, you agree to be bound by these Terms and our Privacy Policy.
If you do not agree with these Terms, please do not use our website.
1. Use of the Website
You may use readyresq.com only if you are at least 18 years old or using it under the supervision of a parent or legal guardian. By using this site, you agree not to:
- Misrepresent your identity or affiliation
- Use the site for illegal, fraudulent, or harmful purposes
- Attempt to disrupt, gain unauthorized access to, or interfere with website functions
- Reproduce or use Ready ResQ’s branding, content, or materials without written consent
2. Product Information & Availability
Ready ResQ offers life-saving products including CPRWrap™ Aids, CPRTrakr, LifeVac Kits, AEDs, and other emergency response tools. Product descriptions, pricing, and availability are subject to change without notice.
We reserve the right to:
- Limit order quantities
- Discontinue or modify product offerings
- Cancel any order suspected of fraudulent or abusive activity
All orders are subject to review and acceptance.
3. Order Acceptance & Confirmation
After placing an order, you will receive an email confirming your order details. This does not signify our acceptance. We reserve the right to cancel or reject orders for reasons including stock errors, pricing discrepancies, or suspected fraud.
4. Shipping & Delivery
Currently, we ship only within the U.S. Orders typically ship within 1–2 business days. Delivery timelines are estimates and may be affected by carrier delays. We are not responsible for delays once an order has been transferred to a shipping provider.
For return policies, please refer to our [Return & Refund Policy].
5. Returns & Refunds
Returns are accepted within 30 days of invoice if items are unused and in resalable condition.
Please note:
- Shipping fees are non-refundable
- Custom kits, used, or opened products are not eligible
- All return requests must comply with our official return instructions
6. SMS Messaging Terms (A2P Compliance)
Program Name: Ready ResQ Alerts & Updates
Description: By opting in, you may receive alerts, order confirmations, product safety notifications, and promotional messages via SMS from Ready ResQ.
You can cancel the SMS service at any time. Simply text "STOP" to our shortcode. After this, you will receive a confirmation of your unsubscribe status. No further messages will be sent unless you opt in again by signing up through our website.
If you need assistance, text "HELP" to our shortcode or email us at orders@readyresq.com.Carriers are not liable for delayed or undelivered messages.
Message and data rates may apply. Message frequency may vary based on your interactions.
To view how we protect your mobile data, please see our [Privacy Policy].
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Sharing is limited only to operational support providers and excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties, except aggregators and text message service providers.
7. Intellectual Property
All content on our site—including logos, product names, images, text, and layouts—is the property of Ready ResQ or our licensors and is protected under copyright and trademark laws. Unauthorized use is strictly prohibited.
8. Disclaimer of Warranties
Our products and services are provided "as is" and "as available." We do not warrant that:
- The site or services will be uninterrupted or error-free
- Products will meet every user's unique expectations
- The information on the site is accurate or current
We disclaim any implied warranties, including merchantability or fitness for a particular purpose.
9. Limitation of Liability
To the maximum extent permitted by law, Ready ResQ and its affiliates are not liable for indirect, incidental, or consequential damages from:
- Site usage or inaccessibility
- Delays or inaccuracies in shipping
- Product misuse or customer error
Our total liability will not exceed the amount paid for the item in dispute.
10. Privacy
Your use of our site and SMS program is also governed by our Privacy Policy, which details how we collect and use your personal and mobile information.
11. Governing Law & Jurisdiction
These Terms are governed by the laws of the State of New Hampshire, without regard to conflicts of law. Any disputes shall be handled exclusively in the state or federal courts located in Merrimack County, NH.
12. Modifications to Terms
We may update these Terms from time to time. All changes will be posted on this page. Your continued use of the site and services constitutes agreement to any revised Terms.
13. Customer Service
For questions or concerns regarding these Terms, please contact us:
- Email: orders@readyresq.com
- Support Form: readyresq.com/contact
- Mailing Address:
ResQ Health Inc.,
276 Newport Rd, Suite 205,
New London, NH 03257
- Business Hours: Monday–Friday, 8:00 AM – 5:00 PM ET