Effective Date: June 1, 2025
At Ready ResQ, we are committed to delivering trusted, high-quality emergency tools such as AEDs, LifeVac Kits, CPRWrap™ Aids, and CPRTrakr™. If your order isn’t right or doesn’t meet your needs, we are here to support you through a fair and efficient return and refund process.
Return Eligibility
You may request a return for eligible products within 30 calendar days of the invoice date, provided the following conditions are met:
- Item is unused, unopened, and in resalable condition
- Product is returned with all original packaging and inserts
- You received a Return Merchandise Authorization (RMA) before shipping
- Return is shipped within 7 business days of receiving your RMA and label
- Any product issues (e.g., damage, defects, missing items) are reported within 5 business days of delivery
How to Start a Return
1. Email orders@readyresq.com with:
- Your order number
- The item(s) you wish to return
- A brief explanation of the reason for the return
2. Our team will issue a Return Merchandise Authorization (RMA) and instructions.
3. If eligible, we’ll also provide a prepaid UPS shipping label (continental U.S. only).
4. Securely package your item(s) and drop off at any UPS location within 7 business days.
Refunds
- Refunds are issued to the original payment method within 5 business days of receipt and inspection
- Depending on your financial institution, refunds may take an additional 3–5 business days to appear
- You’ll be notified via email once the refund has been processed
Restocking Fees
- A 5% restocking fee applies to most returned items
- No restocking fee for Ready ResQ-branded products returned in like-new condition
Non-Returnable Items
The following items are not eligible for return:
- Opened, used, or contaminated products
- Custom-assembled kits or modified configurations
- Clearance or final-sale items
- Items purchased more than 30 days prior
Non-Contiguous & International Returns
- Alaska, Hawaii, Puerto Rico, and international customers must provide their own shipping and use a trackable method
- Prepaid labels are not issued outside the continental U.S.
Bulk & Institutional Orders
Return eligibility for bulk, government, or institutional purchases may vary. Contact our team at orders@readyresq.com for evaluation on a case-by-case basis.
Customer Service
- Email: orders@readyresq.com
- Support Form: readyresq.com/contact
- Mailing Address:
ResQ Health Inc.,
276 Newport Rd, Suite 205,
New London, NH 03257
- Business Hours: Monday–Friday, 8:00 AM – 5:00 PM ET